Frequently Asked Questions
Orders
Simply add items to your bag, proceed to checkout, and complete payment through our secure checkout page. You’ll receive an order confirmation email immediately.
You can request changes within 2 hours of placing your order by contacting support@undenihur.com. Once an order enters fulfillment, it can no longer be modified.
Yes, digital gift cards are available in $25, $50, $100, and $200 denominations, delivered instantly by email.
We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.
Yes. All transactions are processed through PCI-compliant, encrypted checkout systems.
Shipping
Standard shipping takes 5–8 business days; express shipping takes 2–3 business days, depending on destination.
Yes, we currently ship to over 40 countries. Shipping costs and timelines are calculated at checkout.
Shipping is free on orders over $75. Orders under $75 incur a flat $6.95 shipping fee.
Yes, a tracking link is emailed once your order ships.
Contact support@undenihur.com with your order number and we’ll arrange a replacement or refund.
Returns & Exchanges
We accept returns within 30 days of delivery on unworn, unwashed items with original tags attached.
Visit our Returns Portal, enter your order number and email, and select the items you’d like to return.
Domestic returns are free. International returns may incur a shipping fee deducted from the refund.
Yes, size exchanges are free within 30 days, subject to stock availability.
Refunds are issued within 5–7 business days after we receive your return.
Sizing & Fit
Visit our Size Guide page for detailed measurements across Men’s, Women’s, and Kids’ collections.
Most styles run true to size. Product pages note when a style runs small or oversized.
We recommend sizing up for a relaxed fit or sizing down for a fitted look — details are noted on each product page.
Product Care
Machine wash cold, inside out, with like colors. Avoid bleach and tumble dry on low heat to preserve fabric integrity.
Our gold hardware and print detailing are treated for durability, but we recommend avoiding high-heat drying to extend longevity.
Kids Collection
Yes, our kids’ fabrics are OEKO-TEX certified and free from harmful dyes.
Yes, select styles are available in coordinating adult and kids’ sizing.
Account & Loyalty
No, guest checkout is available, but creating an account lets you track orders and save your details.
Yes, Undeni’Hur Rewards members earn points on every purchase, redeemable for discounts and early access to drops.
Wholesale & Press
Yes, please contact wholesale@undenihur.com with your business details for pricing and minimums.
Still need help?